Terms of Service

• "User" or "Pet Owner": An individual who creates an account to book veterinary services.
• "Clinic" or "Veterinary Practice": A licensed veterinary clinic using the Platform to manage appointments and patient records.
• "Service": The online booking, appointment management, and related features provided through vetorya.com and associated subdomains.
• "Booking": A confirmed appointment request between a Pet Owner and a Clinic.

• You must be at least 18 years old to create an account or book services.
• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorised use.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

• The Platform facilitates bookings between Pet Owners and independent veterinary clinics.
• All medical advice, diagnoses, and treatments are provided solely by the licensed veterinary professionals at the Clinic you choose.
• Vetorya does not employ veterinarians and is not responsible for the quality, outcome, or appropriateness of any veterinary care.
• In case of a pet emergency, contact your nearest emergency veterinary clinic immediately. Do not rely solely on online consultation features for critical or life-threatening conditions.
• Veterinary clinics listed on the Platform are independently responsible for their professional conduct, licensing, and compliance with applicable veterinary regulations.

• A booking is confirmed only when you receive a confirmation via the Platform (email, SMS, or in-app notification).
• Cancellation policies are set by individual clinics and displayed at the time of booking. Typically, free cancellation is available up to 24–48 hours before the appointment.
• Late cancellations or no-shows may incur a fee, as specified by the Clinic's policy.
• We reserve the right to restrict booking privileges for users with repeated no-shows or cancellations.
• Clinics may need to reschedule appointments due to emergencies or unforeseen circumstances. We will notify you as soon as possible.

• Payments for services are processed securely through our PCI-DSS compliant payment provider, Stripe.
• Vetorya may charge a platform or booking fee, which will be clearly disclosed before you confirm payment.
• Refunds are handled according to the Clinic's policy and applicable consumer protection law. Contact the Clinic directly for service-related refunds.
• Platform fees are generally non-refundable unless the Clinic cancels the appointment or there is a technical failure on our part.
• All prices include applicable VAT unless otherwise stated.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Provide false or misleading information about yourself or your pet's health.
• Harass, abuse, or discriminate against clinic staff, other users, or Platform support personnel.
• Attempt to gain unauthorised access to the Platform, user accounts, or underlying systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Scrape, copy, or extract data from the Platform without written consent.
• Use the Platform to send unsolicited communications or spam.

• The Platform, including its software, design, text, graphics, and logos, is owned by Vetorya, S.L. and protected by copyright and trademark laws.
• You are granted a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose.
• You may not copy, modify, distribute, sell, or lease any part of the Platform without our express written permission.

Please read this section carefully as it limits our liability to you.

• Vetorya provides the Platform "as is" and "as available" without warranties of any kind, either express or implied, to the extent permitted by law.
• We do not guarantee that the Platform will be uninterrupted, timely, secure, or error-free.
• To the maximum extent permitted by Spanish and EU law, our total liability to you for any claim arising from or relating to these Terms or the Service shall not exceed the total amount you paid to us (if any) in the 12 months preceding the claim, or €100, whichever is greater.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Vetorya, S.L., its directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any veterinary services you receive through a booking made on the Platform.

• You may terminate your account at any time by contacting us or using the account deletion feature in your settings.
• We may suspend or terminate your access to the Platform immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, clinics, or Vetorya.
• Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including liability, indemnification, and intellectual property) shall survive.

• These Terms are governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles.
• Any dispute arising from these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation.
• If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain.
• As a consumer in the EU, you may also access the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. We will notify you of material changes via email or through the Platform at least 30 days before they take effect. Your continued use of the Platform after the changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform.